Shipping Policy

At The Pleasure Vault LLC, we understand that privacy, discretion, and dependable delivery are important when placing your order. We are committed to providing a secure and discreet shopping experience from checkout to delivery.

Discreet Packaging

Your privacy is important to us. Orders are shipped in plain, discreet packaging whenever possible. The exterior packaging will not contain product descriptions or adult-themed imagery that identifies the contents of your order.

Processing Times

Orders are generally processed within 1–3 business days.

Processing times are separate from shipping and delivery times. Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, additional processing time may be required.

Shipping & Delivery

Estimated delivery times are provided at checkout when available.

Once your order has been processed and transferred to the shipping carrier, delivery times may vary based on your location, carrier operations, weather conditions, holidays, and other circumstances outside our control.

Please remember that estimated delivery dates are estimates and are not guaranteed.

Free Shipping

FREE standard shipping is available on qualifying U.S. orders of $50 or more.

The qualifying order amount is calculated after discounts and before applicable taxes unless otherwise stated during a promotion.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier to scan and update your tracking information after receiving your package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, circumstances outside our control may occasionally cause delays.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us so we can help you determine the appropriate next steps with the carrier.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, your building management, or other secure locations where the carrier may have left the package.

You should also contact the shipping carrier directly for additional delivery information.

If you still cannot locate your order, contact The Pleasure Vault LLC for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly after delivery.

Include your order number and photographs of the product and packaging when applicable so we can review the issue.

Please do not discard damaged products or packaging until your request has been reviewed.

Separate Shipments

Some orders containing multiple products may arrive in separate packages. If this occurs, you may receive more than one tracking number.

Questions About Your Order

If you have questions regarding shipping or an existing order, please contact The Pleasure Vault LLC through the contact information provided on our website.

Thank you for shopping with The Pleasure Vault LLC — Unlock Your Inner Desires.